ResidentSpot Tenant Terms of Use

ResidentSpot provides software tools used by apartment communities and property managers to manage resident parking, guest parking, billing, vehicle registration, and related communications.

ResidentSpot may be made available to you through your apartment complex, property management company, homeowners association, or another housing provider. Your access may be limited or revoked if your housing provider withdraws authorization or if your use of the service violates these terms or community parking rules.

You may use ResidentSpot only if you are authorized to register parking access for your residence or your guests and if the information you provide is complete, current, and accurate.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify your property manager promptly if you believe your account has been accessed without permission.

You are responsible for ensuring that every vehicle registered to your account is accurate and belongs to you or is otherwise validly authorized for use under your community’s parking rules.

License plate numbers, make, model, color, year, and any other vehicle details must remain accurate. Misstated or outdated vehicle information may result in denied access, towing, fines, loss of parking privileges, or account suspension.

Guest passes are intended only for legitimate visitors authorized under your community’s parking rules. You are responsible for the accuracy of guest pass information, including the guest’s vehicle details and selected start and end dates.

Overnight guest pass charges are assessed on a per-night basis. For example, a guest pass from April 11 to April 13 covers two nights. Guest passes do not guarantee immunity from enforcement if the information submitted is inaccurate or if the guest violates community parking restrictions.

By submitting payment information, you authorize ResidentSpot and its payment processor to charge the payment method you provide for applicable recurring or one-time parking fees associated with your account.

Monthly resident parking fees may be charged based on the number of vehicles registered to your account. One-time overnight guest pass fees may be charged based on the number of nights selected for each guest pass. Pricing, parking eligibility, guest pass availability, and related parking rules may vary by apartment complex and may be set, interpreted, changed, suspended, or withdrawn by your housing provider at any time.

If you add or remove a vehicle during an active billing cycle, charges or credits may be prorated. By continuing to use the service, you authorize these prorated adjustments.

You acknowledge that ResidentSpot acts as a software and payment workflow provider and that your housing provider, not ResidentSpot, determines the parking program terms applicable to your community, including rates, vehicle limits, eligibility rules, enforcement practices, and any community-specific parking restrictions.

Recurring parking subscriptions may renew automatically until they are canceled. If cancellation at period end is offered through the ResidentSpot interface, your access will generally continue through the end of the paid billing period and then terminate unless your housing provider’s rules require earlier suspension.

Except where ResidentSpot expressly provides a cancellation method and confirms the cancellation, removing a vehicle, moving out, vacating a unit, losing parking eligibility, or ceasing to use the service does not by itself cancel an active recurring charge. Recurring charges may continue until the applicable subscription is properly canceled through the approved workflow and any required property-level conditions have been satisfied.

Deleting vehicles, canceling parking access, or moving out may not automatically remove outstanding balances or reverse already-earned charges. Your final charges remain subject to your housing provider’s parking and lease terms.

Except where required by law, charges are non-refundable once parking access has been granted, a billing period has begun, or an overnight guest pass has been issued.

Any refund, billing adjustment, courtesy credit, or other remediation is granted, if at all, solely at the discretion of ResidentSpot, the applicable housing provider, and/or the payment processor, depending on the nature of the issue and except where prohibited by law. Nothing in these terms creates a guaranteed right to a refund, credit, or reversal.

Nothing in these terms limits your payment processor’s, card issuer’s, or card network’s chargeback or dispute procedures. However, submission of a charge dispute does not waive any amounts you otherwise owe under your lease, parking rules, or community policies if the charge is ultimately determined to be valid.

You agree not to:

• register vehicles or guests using false, misleading, or outdated information;
• share or resell parking rights or guest passes without authorization;
• use the service to interfere with parking enforcement or property operations;
• attempt to bypass security, access controls, billing, or account restrictions;
• use ResidentSpot in violation of applicable laws, lease terms, or community rules.

ResidentSpot and participating housing providers may suspend, restrict, or terminate access to the service if we believe an account has been used fraudulently, unlawfully, or in violation of these terms or applicable parking rules.

Suspension or termination of access does not waive unpaid charges, property enforcement actions, or any other remedies available under law, lease terms, or community policy.

ResidentSpot may also remove vehicles, revoke guest passes, disable payment workflows, or limit account functionality where reasonably necessary to comply with housing provider instructions, legal requirements, payment processor requirements, fraud prevention measures, or risk management concerns.

ResidentSpot may rely on third-party service providers, including payment processors, hosting providers, and communications vendors. Your use of certain features may also be subject to those third parties’ terms and privacy practices.

ResidentSpot is not responsible for outages, delays, account restrictions, fund holds, payout delays, verification issues, chargeback processes, or other actions taken by third-party providers, including payment processors.

We aim to keep ResidentSpot available and accurate, but we do not guarantee uninterrupted access, error-free operation, or real-time availability at all times. Planned maintenance, technical issues, outages, and third-party failures may affect access to the service.

ResidentSpot is provided on an "as is" and "as available" basis to the fullest extent permitted by law. We disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

To the fullest extent permitted by law, ResidentSpot and its affiliates, service providers, officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, use, goodwill, or business opportunity arising from or related to your use of the service.

To the fullest extent permitted by law, ResidentSpot’s total liability for claims arising out of or related to the service will not exceed the greater of the amount you paid through ResidentSpot during the three months preceding the event giving rise to the claim or fifty U.S. dollars ($50).

You agree to defend, indemnify, and hold harmless ResidentSpot and its affiliates, officers, employees, agents, and service providers from and against claims, liabilities, damages, losses, and expenses arising out of or related to your misuse of the service, your violation of these terms, or your violation of any law or the rights of any third party.

These terms will be governed by and construed in accordance with the laws of the State of Colorado, without regard to conflict-of-law principles.

To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these terms or your use of ResidentSpot must be brought exclusively in the state or federal courts located in Colorado, and you consent to the personal jurisdiction and venue of those courts.

We may update these terms from time to time. Updated terms may be posted within the service, and continued use of ResidentSpot after the effective date of updated terms constitutes acceptance of the revised terms.

Questions about these terms should be directed to your property manager or the ResidentSpot support contact designated by your apartment community.

You may also contact ResidentSpot at administrator@residentspot.org.